The CallCenterPro is an assessment developed specifically for use in call centers that is designed for both selection as well as coaching and development. This multifaceted tool can be used to help identify the best candidates for call center jobs, assess an individual's suitability for specific types of call center work, help incumbents to improve their performance, and assess the potential for work as a team leader or manager. The CallCenterPro is comprised of 264 multiple-choice items and can be completed in less than 30 minutes.

What the CallCenterPro Measures

The CallCenterPro reports on the following scales:

	Prediction of Sales Potential		Business Development
	Approach to Client		Need for Script/Structure
	Managing Rejection		People Person
	Detail Orientation		Overall Attitude

Based upon this information, the CallCenterPro Report addresses the following areas:

	Prediction of Sales and Service Potential		Coach to Success
	Communications Style		Attitudes

CallCenterPro is a copyright and mark solely owned by Selection Testing Consultants International.