Professional Communication Inventory (PCI) is a norm-based 360°-feedback instrument that assesses an individual’s communication abilities. Taking less than 15 minutes to complete, the participant is rated on 70 behavior-based descriptors using a seven-point scale. The PCI is based on ratings of skills rather than personality characteristics. Ratings can be obtained from supervisees, colleagues, supervisors, and clients as well as the participant him or herself. After PCI data are collected, a comprehensive report is generated for feedback to the individual.

The PCI is an instrument well-suited for coaching, individual development assessments, and training in situations where communication and relationship skills are important. It also can be used as an outcome measure after training. Additionally, composite results of PCI skill scores can be tabulated by work unit, function, and organizational level in order to provide useful data for organizational change projects.

What The PCI Measures

The PCI provides objective feedback about a manger’s behavior on twelve key factors that are grouped into two categories:

Communication Skills
	Speaking		Presenting to Groups
	Listening		Conducting Meetings
	Writing
Relationship Skills
	Approachability/Acceptance		Trust
	Flexibility		Support
	Influencing Others		Technical Expertise
	Cooperation

The PCI Report

The PCI report is comprised of five sections and provides extensive feedback. Ratings are broken down by Supervisor, Self, and Employee/Colleague.

	Overview provides a quick summary of ratings on all the skill scores.
	Percentile Graph plots each skill score compared to the normative sample.
	Item Responses lists ratings on all skills.
	Statistical Table shows the scores for each skill.
	High/Low Summary Report lists the highest and lowest rated skills determined by percentile scores.