User
Level: C
ServiceFirst is a pre-employment test that measures the customer service orientation of job applicants and predicts which applicants will deliver superior customer service. The assessment has 50 items rated on five point scales and can be completed in less than 20 minutes.
ServiceFirst assesses an individual's personal characteristics (such as being active, polite, helpful) as they relate to service positions as well as how an applicant will handle various situations that arise with customers.
It is well-suited for the selection of employees for customer service positions and has been used to successfully select job applicants for positions such as customer service representative, service technician, cashier, and receptionist.
What the
ServiceFirst Measures
ServiceFirst
reports on the following scales:
 |
Active-seeks
and acts on service and sales opportunities |
|
Polite-demonstrates
courtesy, manners and rapport |
|
Helpful-responsivity
to customer needs |
|
Personalized-shows
recognition of unique customer qualities |
|
Total
Score |
A numerical score and rating is reported for each scale in
addition to an overall rating of Highly Recommended, Recommended, or Do
Not Recommend.
ServiceFirst is a copyright and mark solely owned by
PeopleFocus.
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