User Level: C

Service Ability Inventory (SAI) is designed to select applicants for service-oriented jobs and measures an individual's attitudes about providing quality customer service. The SAI can be completed in less than 20 minutes and consists of 35 service-related multiple choice questions. A Deception Scale is also included that helps to detect individuals who present themselves in an overly favorable fashion.

The SAI assesses an applicant's service orientation, team and interpersonal skills, patience, tolerance for stress, and coping skills. As a result, the SAI is well-suited for jobs involving in-person or telephone customer interaction as well as for administrative and internal support positions that provide services within an organization.

What the Service Ability Inventory Measures

The SAI provides a brief, narrative report that gives feedback on the following two dimensions: 

	Service Ability Scale
	Deception Scale

Service Ability Inventory and SAI are copyrights and marks owned solely by G. Neil.